All Open Positions

E-commerce Operations Manager (M/F/D)

We are looking for a motivated and proactive professional to take on the position of E-commerce Operations Manager.

Your Mission 

Are you agile, a good communicator, and have direct customer experience? This opportunity is for you!
LiveOPS
Support Ticket Management
Coordination
Lisbon, Miraflores (Hybrid)
Full-time
At Lyzer, we empower retailers and e-commerce businesses with innovative technological solutions, driving operational excellence and growth in a dynamic market. Our mission is to revolutionize the industry landscape, delivering unprecedented efficiency and exceptional customer experiences.

Your Day-to-Day

• Manage support tickets;
• Manage and organize delivery routes;
• Share orders with pickers from various stores;
• Record and report information regarding orders and deliveries carried out by service providers;
• Monitor orders, ensuring their delivery within the timeframes established with the client;
• Ensure timing, quality, and agility in the operational process;
• Prepare support and customer management reports;
• Collaborate with different stakeholders (Regional Coordinators, Store Managers, internal teams, and external suppliers) to optimize operations;
• Contribute to the development of the automation platform by suggesting improvements in operational and customer service processes;
• Check and correct errors in invoices;
• Assist in creating support documentation;
• Provide support in audits and variance/breakage analyses.

Requirements

• Excellent communication skills;
• Knowledge of other languages (spoken and written) – English and Spanish;
• Previous experience in customer service/direct customer contact and operations management;
• Proficiency in data analysis and reporting tools (MS Office);
• Analytical skills and attention to detail;
• Availability to work flexible hours (rotating days off);
• Good time management, organization, and task prioritization skills;
• A team player, focused on problem-solving and process optimization;
• Supply chain is part of your vocabulary.

Perks/Benefits

💳 Competitive salary
📈 Growing company, allowing your growth and development with us
🍽️ Meal allowance paid via card (x12 months)
🕰️ Hybrid work model
💻 Laptop to support your work
🚀 Startup environment offering a dynamic and collaborative culture, where innovation and entrepreneurship are encouraged
🏥 Additional benefits such as health insurance and access to a range of discounts

Apply now!

We are waiting for you!

Don't miss a chance to become a Lyzer!

Book a Demo

Boost your operational efficiency with our all-in-one solution that simplifies and enhances every step of order management, picking, and delivery.

Thank you!

Your message has been received, and one of our team members will get back to you as soon as possible.

Close
Oops! Something went wrong while submitting the form.