
E-commerce Operations Manager (M/F/D)
We are looking for a motivated and proactive professional to take on the position of E-commerce Operations Manager.
Your Mission
Are you agile, a good communicator, and have direct customer experience? This opportunity is for you!
LiveOPS
Support Ticket Management
Coordination
Lisbon, Miraflores (Hybrid)
Full-time
At Lyzer, we empower retailers and e-commerce businesses with innovative technological solutions, driving operational excellence and growth in a dynamic market. Our mission is to revolutionize the industry landscape, delivering unprecedented efficiency and exceptional customer experiences.
Your Day-to-Day
• Manage support tickets;
• Manage and organize delivery routes;
• Share orders with pickers from various stores;
• Record and report information regarding orders and deliveries carried out by service providers;
• Monitor orders, ensuring their delivery within the timeframes established with the client;
• Ensure timing, quality, and agility in the operational process;
• Prepare support and customer management reports;
• Collaborate with different stakeholders (Regional Coordinators, Store Managers, internal teams, and external suppliers) to optimize operations;
• Contribute to the development of the automation platform by suggesting improvements in operational and customer service processes;
• Check and correct errors in invoices;
• Assist in creating support documentation;
• Provide support in audits and variance/breakage analyses.
Requirements
• Excellent communication skills;
• Knowledge of other languages (spoken and written) – English and Spanish;
• Previous experience in customer service/direct customer contact and operations management;
• Proficiency in data analysis and reporting tools (MS Office);
• Analytical skills and attention to detail;
• Availability to work flexible hours (rotating days off);
• Good time management, organization, and task prioritization skills;
• A team player, focused on problem-solving and process optimization;
• Supply chain is part of your vocabulary.
Perks/Benefits
💳 Competitive salary
📈 Growing company, allowing your growth and development with us
🍽️ Meal allowance paid via card (x12 months)
🕰️ Hybrid work model
💻 Laptop to support your work
🚀 Startup environment offering a dynamic and collaborative culture, where innovation and entrepreneurship are encouraged
🏥 Additional benefits such as health insurance and access to a range of discounts
Apply now!
We are waiting for you!
Don't miss a chance to become a Lyzer!