© Lyzer 2024. All rights reserved.
Customer Success & Engagement Manager (M/F/D)
We’re looking for someone communicative, customer-focused, and capable of turning challenges into improvements that elevate the retail and e-commerce experience.
Your Mission
Do you want to gain experience in an environment of technology, innovation, and challenges? We have the ideal opportunity for you! Join us and you will be the voice of the end customer, the link between teams, and the one who transforms problems into improvements – and improvements into stories to tell!
Customer Success
Logistics
Lisbon (Hybrid)
Full-time
At Lyzer, we empower retailers and e-commerce businesses with innovative technological solutions, driving operational excellence and growth in a dynamic market. Our mission is to revolutionize the industry landscape, enabling unprecedented efficiency and exceptional customer experiences.
Your Day-to-Day
- Lead the Customer Success team (focused onthe end customer);
- Supervise the team responsible for monitoringcritical orders, delays, and exceptional situations;
- Provide support to strategic clients,ensuring clear and effective communication and continuous assistance;
- Identify failure patterns and implementpreventive actions;
- Continuously improve the consumer experienceat all stages of the order;
- Create content based on real insights;
- Produce LinkedIn posts, blog articles, andnewsletters;
- Transform real operational situations andend-customer feedback into clear and relevant content;
- Communicate daily with teams from otherdepartments (IT, Product, and Operations) and coordinate internal needs;
- Identify platform issues based on operationalor end-customer feedback and create organized tickets with clear descriptions,context, and impact;
- Communicate clearly to ensure allstakeholders (customers and internal teams) are informed and updated on bugprogress and resolution;
- Follow the resolution cycle in collaborationwith the Product team;
- Actively contribute to product evolutionbased on real field insights;
- Elevate the end-customer experience byreinforcing the value delivered to retailers.
Requirements
- Minimum3 years of experience in Customer Success (mandatory);
- Previous experience with coordination responsibilities (valued);
- Ability to communicate clearly with end customers and retailer teams;
- Proactivity and strong focus on the end customer;
- Excellent English writing skills and interest in content creation;
- High level of organization, attention to detail, and ability to create structured tickets;
- Knowledge of the Zendesk platform (plus);
- Knowledge of image editing tools: Canva, Figma, Photoshop (plus);
- Experience in marketing, retail, logistics, e-commerce, or operational teams (plus).
Perks/Benefits
🍽️ Meal allowance card(x12 months)
🕰️ Remote work modeland flexible schedule
💻 Computer tofacilitate your work
💳 Competitive salarywith fixed and variable income, allowing the individual to grow with thecompany
📚 Access to technicaltraining platforms in different areas to support your professional development
🌿Wellbeing Program -We promote activities that take care of everyone’s health. Our program includesdifferent activities and partnerships and benefits dedicated to promoting thewell-being of our people (physical, mental, social and financial)
🚀 Scaleup environmentoffering you a dynamic and collaborative culture where innovation andentrepreneurship are encouraged
🎉CelebrationCulture that value and celebrate achievements and special moments. At Lyzer,every win is a shared win!
🎁Birthdayoff and Additional Leave
👨👩👧👦Family& Flexibility - we support work-life balance with flexible hours and carefor your personal time
🏥 Other fringebenefits such as health insurance, gym or school-vouchers.
Apply now!
We are waiting for you!
Don't miss a chance to become a Lyzer!