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Fleet Operations and Management Specialist (M/F/D)
We are looking for a Fleet Operations and Management Specialist to join our team!
Your Mission
Do you have experience in route management, effective communication, and customer service? If you're looking for a challenge that combines these skills, this opportunity is for you!
Operations
Routes
Logistics
LiveOPS
Lisbon & South Portugal (Hybrid)
Full-time
At Lyzer, we empower retailers and e-commerce businesses with innovative technological solutions, driving operational excellence and growth in a dynamic market. Our mission is to revolutionize the industry landscape, delivering unprecedented efficiency and exceptional customer experiences.
Your Day-to-Day
- Assist customers through multiple channels (live chat, email, or phone);
- Manage and optimize routes, promoting higher customer satisfaction;
- Manage operational capacity by adjusting available slots based on provider and vehicle availability;
- Support the creation of documentation to support operations (flowcharts, procedures, etc.);
- Ensure all orders are delivered with quality and within the timeframes agreed with the customer;
- Collaborate and coordinate with various stakeholders (Regional Coordinators, Store Managers, other internal teams, and external suppliers) to ensure the operation flows smoothly and efficiently;
- Contribute to the development of the service distribution automation platform.
Requirements
- Excellent communication skills;
- Knowledge of other languages (spoken and written) – English and Spanish;
- Previous experience in direct customer service/contact and operations management;
- Previous experience in route/fleet management and organization;
- Proficiency with data analysis and reporting tools (MS Office);
- Analytical skills and attention to detail;
- Ability to identify operational difficulties and propose improvement solutions;
- Availability to work flexible hours (rotating days off);
- Strong time management, organizational, and task prioritization skills;
- Ability to make quick and effective decisions in dynamic environments and quickly adjust resources according to changing operational needs;
- A team player, focused on problem-solving and process optimization;
- Supply chain is part of your vocabulary.
Perks/Benefits
💳 Competitive salary
📈 Growing company, allowing you to grow and develop with us
🍽️ Meal allowance paid via card (x12 months)
🕰️ Hybrid work model
💻 Laptop to facilitate your work
🚀 Start-up environment offering a dynamic and collaborative culture where innovation and entrepreneurship are encouraged
Apply now!
We are waiting for you!
Don't miss a chance to become a Lyzer!